Store Information

STORE
INFORMATION

Service Details

CHOOSE YOUR SERVICE

• Please select a drop-off location
  
  Osaka Station Hotels in Osaka City
• Please select a pick-up location
  
  Osaka Station Hotels in Osaka City

Access

ACCESS

• Address
  〒530-0001 3-1-1 Umeda, Kita-ku, Osaka-shi
  1F JR Osaka Station, next to Nippon Travel Agency (nearest gate: Central Gate)
• Business Hours
  9:00–20:00
• Phone Number
  080-5940-3085

Route Guide

ROUTE GUIDE

News

NEWS

• 2025/04/01
  be common
  We have renewed our website.
• 2025/03/24
  Osaka
  Crosta Osaka April 1 Price Revision Notice
• 2025/02/04
  Osaka
  Notice of Closure due to Renewal OPEN

Frequently Asked Questions

FAQ

About Crosta

Are you open during the year-end and New Year holidays?

Yes, we are open 365 days a year.

Is the counter crowded?

It may get crowded depending on the season and time. We apologize for the inconvenience and recommend allowing extra time. (Weekends, holidays, and peak seasons)

Can I pay by credit card?

Yes, you can. All our stores use AirPAY. For supported brands, please refer to the AirPAY website.

Are there any items that cannot be handled?

Yes, we do not accept the following items:

・Items exceeding 2 meters in length or 30 kg in weight
・Bicycles (including foldable ones)
・Valuables, expensive items, precision electronics (laptops, digital cameras, tablets, etc.)
・Perishables, fragile items, animals, hazardous goods, refrigerated or easily spoiled items
・Bottled water or other liquid-filled containers
・Other items deemed unsuitable by staff

Additionally, musical instruments may not be accepted during busy periods such as weekends and holidays due to limited storage space. Please refer to the terms for details. Crosta Osaka Click here for Terms of Use

Can someone other than the depositor pick up the luggage?

Yes, as long as they have the storage receipt.

Can I earn WESTER points?

Yes. WESTER members who pay using ICOCA will earn 1 point per 200 yen.

About the Carry Service

Can I use the carry service for hotels not listed in the supported list?

The list is updated regularly, but as a rule, the service is only available for listed hotels.

Can I specify the delivery time to the hotel?

Sorry, we do not support time-specific delivery.

Can I make a reservation in advance?

Yes, please book through the dedicated site below. Carry Service

About Temporary Storage

What should I do if I can’t pick up my luggage by 20:00?

Please pick up your luggage by 20:00. If you’re late, you can pick it up the next day after 9:00. A late fee of 800 JPY/item (1,000 JPY for large items) will apply.

What is the maximum number of days I can store my luggage?

Up to 15 days. An extra charge of 800 JPY/item/day (1,000 JPY for large items) will apply.

Is it possible the storage becomes full?

Yes, we may suspend acceptance when storage is full, especially during busy seasons (weekends, holidays, etc.).

Are small bags attached to or placed on the suitcase considered separate items?

Yes, additional items are considered separate and incur a charge of 800 JPY (1,000 JPY for large items) per item.

Can I store an umbrella?

One umbrella per stored item is accepted free of charge.

Can I store fresh flowers, perishables, or refrigerated items?

We do not accept items that spoil easily or require refrigeration/freezing. Please refer to the terms for more details. Crosta Osaka Click here for Terms of Use

Can I change the contents of my stored luggage?

Yes, you may change the contents at the counter.

About the Delivery Service

Can I pay by credit card for delivery service?

Sorry, only cash payment is accepted.

Can I send items to a hotel outside Osaka City? How much is it? Can I specify the time?

Sorry, we do not support delivery outside Osaka City.

Contact by Phone

CALL CENTER

080-5940-3085

9:00–20:00 (Open Year-Round)