Below are several common questions regarding our services.
If your question is not answered here, please contact us.
Carry service is not available for accommodations which are not indicated on the list.
Yes, we open everyday.
Unfortunately, you can not specify delivery times.
Significant congestion is expected.Please give yourself plenty of time to drop off you luggage.
Yes, one umbrella can be sent free for one person.
Only group tourists are available to make a reservation in advance.
Items cannot be accepted
The luggage must be collected on the same day before 8p.m.If unavoidable, please contact us.
Can be stored for up to 15days. But one item costs 700yen per day.
Yes, a bag on the suitcase considered as one item, In this case, the storage fee will be 700 yen for one item per day.
Umbrella can be stored free if you thrust the umbrella into suitcase.
Only items are OK for preservation at a normal temperature can be stored.
Yes. In order to prevent troubles such as breakage of the chain, please carry your bicycle to the storage area by yourself. We can not guarantee your bicycle because we do not touch it throughout.
Yes, you can access it freely.
Unfortunately, we only accept cash.
Desired drop-off dates and times can be specified until 4p.m.Please make sure you can receive the luggage if there is no staff in guesthouse.The cost of using the delivery service depends on the size of the package.Please note that delivery service may be suspend during the busy season.
E-mail can be submitted 24 hours!Help center
8:00～20:00 (Open all-year-round)