• Common questions

Common questions

Below are several common questions regarding our services.
If your question is not answered here, please contact us.

Carry service

  • Are delivery only available for the accommodation in the list of accommodations?

    Carry service is not available for accommodations which are not indicated on the list.

  • Do you operate during the period throughout the New Year holidays.

    Yes, we open everyday.

  • Can I specify when my luggage will be delivered to hotel?

    Unfortunately, you can not specify delivery times.

  • Do luggage storage service get crowded during busy season?

    Significant congestion is expected.Please give yourself plenty of time to drop off you luggage.

  • Can umbrella be sent?

    Yes, one umbrella can be sent free for one person.

  • Can I make a reservation in advance?

    Only group tourists are available to make a reservation in advance.

Temporary luggage storage

  • What kind of thing can not be accepted?

    Items cannot be accepted

    • ・An item over 2 meters in length or over 30 kilograms.(except sports objects, such as bow, arrow, snow board)
    • ・Valuables・electronic equipment(computer,digital camera, tablet etc.)
    • ・Fragile, animal, hazardous item, perishables goods
    • ・liquid
    • ・Inappropriate items for storage considered by staffs
  • I can not collect my luggage before 8p.m,what should I do?

    The luggage must be collected on the same day before 8p.m.If unavoidable, please contact us.

  • How many days can be stored maximum?

    Can be stored for up to 15days. But one item costs 700yen per day.

  • Do you consider a bag on the suitcase or a bag attached to the handle as one item?

    Yes, a bag on the suitcase considered as one item, In this case, the storage fee will be 700 yen for one item per day.

  • Can umbrella be stored?

    Umbrella can be stored free if you thrust the umbrella into suitcase.

  • Can flower or perishables be stored?

    Only items are OK for preservation at a normal temperature can be stored.

  • Can bicycles be stored.

    Yes. In order to prevent troubles such as breakage of the chain, please carry your bicycle to the storage area by yourself. We can not guarantee your bicycle because we do not touch it throughout.

  • Is it possible to add things to my luggage while storing?

    Yes, you can access it freely.

Delivery service

  • Can I pay by credit card or members card of Kuroneko?

    Unfortunately, we only accept cash.

  • How much if I want to deliver to a hotel not located in Kyoto.And can I specify when my luggage will be delivered to hotel?

    Desired drop-off dates and times can be specified until 4p.m.Please make sure you can receive the luggage if there is no staff in guesthouse.The cost of using the delivery service depends on the size of the package.Please note that delivery service may be suspend during the busy season.

  • E-mail us

    E-mail can be submitted 24 hours!

    Help center
  • Call us

    8:00~20:00 (Open all-year-round)