Store Information

STORE
INFORMATION

Service Details

CHOOSE YOUR SERVICE

• Please select drop-off location
  
  Hiroshima Station Accommodation in Hiroshima City
• Please select pickup location
  
  Hiroshima Station Accommodation in Hiroshima City

Access

ACCESS

• Address
  2-37 Matsubara-cho, Minami-ku, Hiroshima City, Hiroshima 732-0822
  (1st floor, JR Hiroshima Station side)
• Business Hours
  9:00-20:00
• Phone Number
  090-2867-4941

Directions

ROUTE GUIDE

News

NEWS

Frequently Asked Questions

FAQ

About Crosta

Are you open during holidays?

Yes, we are open 365 days a year.

Does the counter get crowded?

It can get crowded depending on the season and time of day. We apologize for any inconvenience, but please allow extra time when visiting (especially on weekends, holidays, and during long vacation periods).

Can I pay by credit card?

Yes, you can. All our stores use AirPAY. For details on supported brands, please check the AirPAY website.

Are there any items you cannot accept?

Yes, we cannot handle the following items:

- Items with a length exceeding 2 meters or weighing more than 30kg
- Bicycles (including folding bicycles)
- Valuables, precious items, and electronic devices (laptops, digital cameras, tablets, etc.)
- Items that deteriorate easily, fragile items, animals, dangerous goods, items requiring refrigeration, or perishable items
- Containers with liquids such as drinking water or plastic bottles
- Other items deemed problematic by our staff

In addition, please note that we may refuse to accept items such as musical instruments during busy periods, including weekends and holidays, when storage space is limited.

Can someone other than the person who checked in the luggage (such as a friend or family member) pick it up?

Yes, anyone with the claim ticket can pick up the luggage.

Can I earn WESTER points?

WESTER members paying with ICOCA will earn 1 point for every 200 yen spent.

About Carry Service

Can I use the carry service for accommodations not listed in the "Available Accommodations List"?

While we regularly update the "Available Accommodations List," the service is basically only available for the accommodations listed.

Can I specify a delivery time for hotel deliveries?

We apologize, but we cannot accommodate specific time requests.

Can I make a reservation in advance?

You can make reservations through the dedicated website below. Reserve here

About Temporary Storage

What should I do if I cannot pick up my luggage before 8 PM?

We ask that you pick up your luggage by 8 PM. If you cannot pick it up by that time, please come after 9 AM the following day. An extension fee of 800 yen per item (1,000 yen for large items) will be charged.

What is the maximum number of days I can store my luggage?

You can store your luggage for up to 15 days. However, an extension fee of 800 yen per item (1,000 yen for large items) will be charged per day.

Does the storage ever reach full capacity?

During busy periods, we may temporarily stop accepting luggage when we reach full capacity (especially on weekends, holidays, and during long vacation periods).

Are bags on top of or attached to my suitcase counted as separate items?

Yes, any luggage extending from your suitcase is counted as a separate item and will be charged an additional 800 yen (1,000 yen for large items) per item.

Can I store an umbrella?

One umbrella per luggage item can be stored free of charge.

Can I store fresh flowers, perishable items, or items requiring refrigeration?

We cannot accept items that deteriorate easily or require refrigeration or freezing.
Please check our terms and conditions for items we cannot handle.
hiroshima_faq_check_terms

Can I change the contents of my stored luggage?

Yes, you can change the contents at the counter.

Phone Inquiries

CALL CENTER

090-2867-4941

9:00-20:00 (Open daily)