Crosta Shin-Osaka
Crosta Shin-Osaka

Store Information
STORE
INFORMATION

Crosta Shin-Osaka is located on the 1st floor of JR Shin-Osaka Station (outside the ticket gates).
After exiting the Shinkansen South Gate, take the escalator (or stairs) right away.
Head toward the bus terminal at the main entrance.
(The adjacent 7-Eleven is a helpful landmark.)

Service Details
CHOOSE YOUR SERVICE

  • Please select drop-off location
  • Please select pickup location
  • Available Services
    Temporary Storage Service
    (You can pick up your luggage at Osaka Station)
  • Price
    ¥1,000 per day
  • Service Hours
    9:00-20:00
  • Service Period
    We can store your luggage for up to 15 days.
  • Available Services
    Carry Service
    (We will deliver your luggage to your destination)
  • Supported Accommodations
    View list of supported accommodations
  • Price
    ¥1,500 per item
  • Reception Hours
    Until 12:00
  • Pickup Time
    After 19:00
Reserve Now

Other Available Services

Stroller Rental
Delivery Service
Shinkansen Carry Service
Terms and Conditions

Access
ACCESS

  • Address
    〒532-0011 JR Shin-Osaka Station Central Gate 1F, 5-16-1,
    Nishinakajima, Yodogawa-Ku ward, Osaka City, Osaka Prefecture
  • Business Hours
    9:00-20:00 (Open daily)
  • Phone Number
    06-6302-4538

Directions
ROUTE GUIDE

Directions

News
NEWS

Frequently Asked Questions
FAQ

About Crosta

Are you open during holidays?
Yes, we are open 365 days a year.
Does the counter get crowded?
It can get crowded depending on the season and time of day. We apologize for any inconvenience, but please allow extra time when visiting (especially on weekends, holidays, and during long vacation periods).
Can I pay by credit card?
Yes, you can. All our stores use AirPAY. For details on supported brands, please check the AirPAY website.
Are there any items you cannot accept?
Yes, we cannot handle the following items:

- Items with a length exceeding 2 meters or weighing more than 30kg
- Bicycles (including folding bicycles)
- Valuables, precious items, and electronic devices (laptops, digital cameras, tablets, etc.)
- Items that deteriorate easily, fragile items, animals, dangerous goods, items requiring refrigeration, or perishable items
- Containers with liquids such as drinking water or plastic bottles
- Other items deemed problematic by our staff

In addition, please note that we may refuse to accept items such as musical instruments during busy periods, including weekends and holidays, when storage space is limited.
For details, please check our Terms and Conditions
Crosta Shin-Osaka Terms and Conditions
Can someone other than the person who checked in the luggage (such as a friend or family member) pick it up?
Yes, anyone with the claim ticket can pick up the luggage.
Can I earn WESTER points?
WESTER members paying with ICOCA will earn 1 point for every 200 yen spent.

About Carry Service

Can I use the carry service for accommodations not listed in the "Available Accommodations List"?
While we regularly update the "Available Accommodations List," the service is basically only available for the accommodations listed.
Can I specify a delivery time for hotel deliveries?
We apologize, but we cannot accommodate specific time requests.
Can I make a reservation in advance?
Reserve here

About Temporary Storage

What should I do if I cannot pick up my luggage before 8 PM?
We ask that you pick up your luggage by 8 PM. If you cannot pick it up by that time, please come after 9 AM the following day. An extension fee of 800 yen per item (1,000 yen for large items) will be charged.
What is the maximum number of days I can store my luggage?
You can store your luggage for up to 15 days. However, an extension fee of 800 yen per item (1,000 yen for large items) will be charged per day.
Does the storage ever reach full capacity?
During busy periods, we may temporarily stop accepting luggage when we reach full capacity (especially on weekends, holidays, and during long vacation periods).
Are bags on top of or attached to my suitcase counted as separate items?
Yes, any luggage extending from your suitcase is counted as a separate item and will be charged an additional 800 yen (1,000 yen for large items) per item.
Can I store an umbrella?
One umbrella per luggage item can be stored free of charge.
Can I store fresh flowers, perishable items, or items requiring refrigeration?
We cannot accept items that deteriorate easily or require refrigeration or freezing.
For details on items we cannot handle, please check our Terms and Conditions.
Crosta Shin-Osaka Terms and Conditions

About Delivery Service

Can I pay by credit card?
We apologize, but we only accept cash payments.
How much does it cost to send luggage to hotels outside Osaka City? Can I specify the delivery time?
We apologize, but we cannot accommodate this request.

Phone Inquiries
CALL CENTER

06-6302-4538
9:00-20:00 (Open daily)