With temporary luggage storage
and same-day hotel delivery
Enjoy stress-free travel!
Easily store your luggage at JR stations and complete reservations with just your smartphone.
We support your comfortable journey.
NEWS
2025/04/01
We have renewed our website.

About Our Services
SERVICE

Store Guide
OUR STORES

Usage Flow
FLOW

Easy 2-STEP process to store your luggage and enjoy hands-free sightseeing

  • STEP 01

    Service Details

    Temporary Storage Carry Service
  • STEP 02

    Drop Off Your Luggage

    Drop off your luggage at the Crosta counter inside JR station.
  • STEP 03

    Enjoy Hands-Free Sightseeing

    Free from heavy luggage, enjoy your sightseeing comfortably.

About Crosta
ABOUT

Crosta is a convenient cloak service located inside JR stations.
To make your trip more comfortable, we offer temporary luggage storage at stations and luggage delivery between stations/airports and hotels (Carry Service).
As a trusted service operated by the JR Group, you can use it with peace of mind.
You can fully enjoy your trip when you are free from worrying about your luggage.

  • Extremely Convenient

    You can immediately store your luggage at JR stations, with delivery to partner hotels also available.

  • Trustworthy Operator

    Operated by the JR Group, you can store your luggage with peace of mind.

  • Easy Smartphone Reservations

    You can easily make reservations from your smartphone and smoothly drop off your luggage.

  • Multilingual Support

    Multilingual staff are available, making it convenient for international travelers.

Latest News
NEWS

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FAQ
FAQ

About Crosta

Are you open during holidays?
Yes, we are open 365 days a year.
Does the counter get crowded?
It can get crowded depending on the season and time of day. We apologize for any inconvenience, but please allow extra time when visiting (especially on weekends, holidays, and during long vacation periods).
Can I pay by credit card?
Yes, you can. All our stores use AirPAY. For details on supported brands, please check the AirPAY website.
Are there any items you cannot accept?
Yes, we cannot handle the following items:

- Items with a length exceeding 2 meters or weighing more than 30kg
- Bicycles (including folding bicycles)
- Valuables, precious items, and electronic devices (laptops, digital cameras, tablets, etc.)
- Items that deteriorate easily, fragile items, animals, dangerous goods, items requiring refrigeration, or perishable items
- Containers with liquids such as drinking water or plastic bottles
- Other items deemed problematic by our staff

In addition, please note that we may refuse to accept items such as musical instruments during busy periods, including weekends and holidays, when storage space is limited.
Can someone other than the person who checked in the luggage (such as a friend or family member) pick it up?
Yes, anyone with the claim ticket can pick up the luggage.
Can I earn WESTER points?
WESTER members paying with ICOCA will earn 1 point for every 200 yen spent.

About Carry Service

Can I use the carry service for accommodations not listed in the "Available Accommodations List"?
While we regularly update the "Available Accommodations List," the service is basically only available for the accommodations listed.
Can I specify a delivery time for hotel deliveries?
We apologize, but we cannot accommodate specific time requests.
Can I make a reservation in advance?
You can make reservations through the dedicated website below. Carry Service

About Temporary Storage

What should I do if I cannot pick up my luggage before 8 PM?
We ask that you pick up your luggage by 8 PM. If you cannot pick it up by that time, please come after 9 AM the following day. An extension fee of 800 yen per item (1,000 yen for large items) will be charged.
What is the maximum number of days I can store my luggage?
You can store your luggage for up to 15 days. However, an extension fee of 800 yen per item (1,000 yen for large items) will be charged per day.
Does the storage ever reach full capacity?
During busy periods, we may temporarily stop accepting luggage when we reach full capacity (especially on weekends, holidays, and during long vacation periods).
Are bags on top of or attached to my suitcase counted as separate items?
Yes, any luggage extending from your suitcase is counted as a separate item and will be charged an additional 800 yen (1,000 yen for large items) per item.
Can I store an umbrella?
One umbrella per luggage item can be stored free of charge.
Can I store fresh flowers, perishable items, or items requiring refrigeration?
We cannot accept items that deteriorate easily or require refrigeration or freezing.
CrostaOsaka Terms and Conditions
CrostaKyoto Terms and Conditions
CrostaShin-Osaka Terms and Conditions
CrostaHakata Terms and Conditions
Shinkansen Carry Service Terms and Conditions
Can I change the contents of my stored luggage?
Yes, you can change the contents at the counter.

About Delivery Service

Can I pay by credit card?
We apologize, but we only accept cash payments.
How much does it cost to send luggage to hotels outside the city? Can I specify the delivery time?
We apologize, but we cannot accommodate this request.
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